By booking a trip with Traventuria Ltd. you are deemed to have accepted on behalf of everyone involved in the booking these Booking Conditions, which constitutes the entire agreement between you and Traventuria Ltd., and your booking will be accepted by us on this basis.
1. Booking process
A booking request is possible if made via email, including all necessary details (exact tour starting date, names of all clients, room type, food preferences if any etc.). As soon as this is received, an invoice will be issued and sent to the client for deposit payment (150 Euros/person for a week-long tour, respectively 300 Euros/person for a two-week tour). Payment would be possible online or by bank transfer. We suggest that deposits are paid online, as this will enable us to start the booking process with accommodations immediately. Or if there are no rooms available we can easily refund the deposits back to the card/PayPal account of the client. If the deposit has been paid by bank transfer, the refund in such cases will be done with all bank charges paid by the beneficiary (the client). Normally this confirmation takes up to 3-7 business days (could be more if hard to reach mountain accommodations are involved, especially during winter when these are closed and respond very rare), and after an email from us you can proceed with purchasing your flight tickets or doing other arrangements. Sometimes last minute bookings risk inability of hotels to confirm standard rooms and extra charges may apply for rooms booked in more expensive hotels. Clients will be advised of these charges and if accepted, they will be added to the tour invoice. If not accepted, a full refund of the deposit will be done back to the clients’ account. After the balance payment is received, but not earlier than 30 days before the tour starting date, a set of documents will be sent over to the client (incl. accommodations list, the contact details of our local partners etc.). In most cases route notes, maps and luggage tags are delivered by our partners directly to the clients’ first accommodation, where they need to request them on checking in.
All clients are required to pay a deposit of 150 Euro per person for their booking request in order to start the reservation process. If there is availability with hotels, which is confirmed by our local partners, the deposit becomes non-refundable. If there is no availability with hotels the deposit will be refunded (minus 15 Euros per reservation for bank transaction charges; if the deposit has been paid by bank transfer, the refund will be made with all bank charges at beneficiary side). Full payment should be received not later than 40 days prior departure. If your booking is made within 40 days of the departure date then the full amount is payable at the time of booking. If full payment is not captured on time we will send you a written reminder and if no payment follows within 5 days, we reserve the right to cancel your reservation. Payment deadlines are always available inside the invoices received by the clients and should be followed strictly. Bank charges should be shared (SHA) between the client and Traventuria Ltd.!
Wire transfers from countries outside Europe: In most cases banks, transferring money from outside Europe, would use an intermediary bank in Europe to handle the payment further to our bank. These intermediary banks charge extra (appr. 20-30 Euros per transfer). All clients should make sure their bank doesn’t use such mediators, otherwise the charges of the latter will also be added to the final bill of the client.
3. Booking alterations
Changes of the published prices by Traventuria Ltd. before your booking confirmation shall not be treated as in-decorousness from our side. Although we do our best to maintain up to date rates on our website, unfavourable changes in exchange rates, local operators’ costs, transportation costs and taxes may occur, which will affect the final price. If the increase is not accepted by the client, the latter can cancel the reservation within 3 days of the notification and all monies paid by that time will be refunded (all bank charges at beneficiary side). If a client wants to do changes in the tour program it is necessary that these are advised as early as possible. Although we will make efforts to satisfy those changes we do not guarantee that we will be able to meet such requests. Tours and services with mixed-up starting dates due to clients’ fault may not always be handled if the mistake is noted short before the starting date of the services. Administrative taxes of 45 Euros up to 100% of the package price will be applied in such cases in order to rearrange or make a new booking.
4. Cancellations by the client
All cancellations should be made in written to Traventuria Ltd. on our corporate email: firstname.lastname@example.org. Cancellations, advised verbally to a company staff (i.e. drivers, local representatives) or in written to another email addresses will not be considered as valid. Clients can cancel a certain tour free of charge if no availability with hotels is confirmed by us after receiving the deposit payment (minus 15 Euros for bank transaction charges per reservation (not per person!). The following cancellation charges (as a percentage of the total cost, but not less than the deposit) apply for cancellations made by clients for tours with already confirmed availability: > 41 days – 30%; 40 days or less – 100%. If a ground service provided by Traventuria Ltd. is omitted by a client (e.g. transfer, tour etc.) due to last-minute illness, flight cancellation etc. this is considered “no-show” and no refund will be made. The same rule applies if a client decides to leave the holiday before its end. We will issue all required documents, verifying the cancellation, which you can use for your insurance company.
5. Cancellations by Traventuria Ltd.
In the unlikely event that Traventuria Ltd. needs to change significantly or cancel a certain reservations, the client will be given the choice to: 1) accept the changed arrangements; 2) order an alternative holiday from Traventuria Ltd. (if a cheaper holiday is chosen the price difference will be refunded to the client; if it is a more expensive one, the difference should be paid extra by the client); 3) cancel or accept the cancellations by Traventuria Ltd. (a refund will be obtained). Traventuria Ltd. is not responsible for any incidental expenses that a client may has incurred as a result of the booking such as visas, vaccinations or non-refundable flights.
Traventuria Ltd. shall not be held liable in cases of “force majeure” circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil strife, natural or nuclear disaster, adverse weather conditions, fire etc.
7. Handling of complaints
Should our clients experience problems during their holidays, which cannot be resolved on spot by the local company representative (or if there is no such person – the hotelier, carrier or the local agent), they must inform in written the head office of Traventuria Ltd. with an email sent to email@example.com. Please make sure to include with full details of the case mentioned inside so that we can take proper measures in order to have this problem resolved as soon as possible. Any complaints brought to our attention after the end of the holiday could only be regarded but we regret in advance that no efforts could really be made at this later stage which would have made your holiday more enjoyable.
8. Texts and prices accuracy
We endeavour to present the information in our website as accurate as possible but some errors may occur during the time of publishing or meant amendments afterwards. We kindly ask you to make sure that the information and price at the time of booking is correct, as well as the information published later on in your invoice.
9. Travel insurance, health and immigration
Please note that no travel insurance is included in our packages and we suggest that at the time of booking all clients consider purchasing a policy of their choice. Clients are also fully responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport must be carried by each person. Traventuria Ltd. is not responsible if a client fails to ensure that they comply with these requirements.
10. Data protection policy: Check our Data Protection Policy HERE