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COVID-19: BOOK WITH CONFIDENCE


We, at InnWalking (@Traventuria), have always had flexible booking conditions, and in these unprecedented times we’ve gone one step further with our COVID-19 refund policy, concerning the hiking holidays booked direct with us.


FOR 2021, FOR PEACE OF MIND, WE ARE OFFERING A REFUND GUARANTEE & FREE DATE CHANGE!


REFUND GUARANTEE CONDITIONS:


If you booked before 31/12/2020 you can cancel your holiday for whatever reason up to 45 days before departure and get a refund of the amount you paid (minus 3,5% fee, but not less than 35 Euros/person).

Despite the reservation date, the below conditions are valid too:
1) If the country you are going to closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period
OR
2) If the country you are going to or the country you are coming from have introduced self-isolation measures (either reciprocal or not), and these measures affect your travel dates
You will be eligible for a refund of the amount you paid (minus 3,5% fee, but not less than 35 Euros per person). The monies will be refunded to you within 30 days of receiving a written notice from you on our email info@innwalking.com (incl. your reference number). Those, who wish to keep their money paid to us as a credit for a new booking, can rely on the full amount owed, thus avoiding the fees mentioned above.


FREE DATE CHANGE CONDITIONS:


You can transfer your trip free of charge up to 45 days before departure (considering you have paid in full by that time!). Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference. Not sure about the new date? No problem. The new travel date should be before the end of 2022, and it can be advised later on.



We have adopted arguably the best standard payment terms on the market: we ask for 150 Euros per person at the time of booking. The balance is due 45 days before the tour starts.

We highly recommend that you take out a proper travel insurance, covering trip interruptions due to Covid-19-related conditions. It is important that you check the small-print in your travel insurance policy about what is really covered before purchasing it.


* The above conditions are valid for new bookings only, placed after September 1st, 2020. Group bookings (of 8+ pax) are subject to special conditions (cancellations/date changes) agreed at the time of booking.